HotForex’s support program is explained in the official site.
Source: HotForex official site (Support Program)
Source: HotForex official site (Support Program)
If you go to the above site, you will be able to obtain the mail address, telephone number of customer support and other necessary information.
But this site lacks the information regarding the countries where telephone support is available or in what languages mail support service is offered. This article introduces the details of HotForex support programs, mail, live chat and telephone.
I hope this article would be helpful to those having difficulty opening an account.
Telephone Support
| Global Support (English) | +44-2030978571 | Available all over the world (Tolled) |
| Brazil | +55-1148583707 | Available in Brazil (Tolled) |
| Columbia | +57-23896018 | Available in Columbia (Tolled) |
| Russia | +8-800-333-7440 | Available in Russia (Toll-free) |
| China | 4001-200742 | Available in Mainland China (Tolled) |
| Taiwan | 0080-149-1499 | Available in Taiwan (Toll-free) |
| India | 000800 9190 406 | Available in India (Toll-free) |
| Indonesia | 007-803-321-2101 | Available in Indonesia (Toll-free) |
| Nigeria | +234 12279160
+234 12279161 |
Available in Nigeria (Tolled)
Available in Nigeria (Tolled) |
| Turkey | 0090 850 360 9920 | Available in Turkey (Tolled) |
Source: HotForex official site (Support Program)
- Calling rate is charged in countries specified with “Tolled”.
- You may receive telephone support in the languages not specified above. First, you make a contact through mail support and, if it does not help much, request the support via phone.
- Telephone support is not available 24/7. If there is a time-zone difference between your location and that of the support center, you should check the available time via email support.
- The support center can call back to you at the specified time, depending on the content of inquiry. Then, the calling rate is not charged. It would be better to ask the center about its availability.
- You should first contact the support service via email. If it does not help much, you should request a phone support.
Mail Support
| English | support@hotforex.com |
| Spanish | support.latam@hotforex.com |
| Arabic | arabic@hotforex.com |
| Chinese | cn@hotforex.com |
| Korean | kr@hotforex.com |
Source: HotForex official site (Support Program)
The official site indicates the above addresses.
For your information, HotForex provides the mail support service in the languages mentioned below.
<Official Language of HotForex>
Japanese, English Malay, Simplified Chinese, Traditional Chinese, Russian, Indonesian, French, Italian, German, Arabic, Spanish, Korean, Portuguese, Vietnamese, Thai, Tagalog, Urdu, Turkish, Hindi, Bangla
If you send inquiries to support@hotforex.com, it will be sorted by the language and forwarded to the corresponding officer.
<Non-official Language But Available in Mail Support>
Bulgar, Hungarian, Romanian, Serbian, Czech, Croatian
If you send inquiries to support@hotforex.com, it will be sorted by the language and forwarded to the corresponding officer.
So don’t hesitate to contact them if you have a question.
Live Chat Support (Live Support)
In addition to the support via telephone and mail, HotForex provides a live chat support service.
Click “Live Support” in the header of the official site and log in with your account.
Like mail support, 27 languages are available for live chat support.
But it is not available 24/7. Before using this service, you should contact them via email to check the available time of live chat support.
That concludes this article.
